Contact Us

OBSERVE: In the context of online gambling operations accessible via cocoa-aussy.com, cocoacasino is obligated to provide clear, legal, and secure contact channels pursuant to both Curacao (licensing jurisdiction) and Australian (AU) regulatory obligations for remote gaming. Current information identifies https://cocoa-aussy.com as the exclusive online presence, lacking direct telephone or headquarters address, but utilizing electronic communication forms managed by the operator. No phone numbers or physical addresses are specified; registration and licensing provisions are declared, with Curacao eGaming License 8048/JAZ valid until 2025 (status subject to ongoing clarification).

EXPAND: In compliance with AU and international standards for online casinos, it is further required to:

• Ensure users have unrestricted, 24/7 access to customer support for gaming-related queries, responsible gambling counsel, and dispute resolution avenues, with prompt acknowledgment of all submissions.
• Disclose the nature of provided support, privacy guarantees, and handling processes for user communications in full transparency, consistent with privacy and anti-money laundering statutes applicable both in Curacao and Australia.
• Affirm all user communications are solely in connection with cocoacasino on cocoa-aussy.com, and covered by the site's published privacy, security, and dispute procedures.

REFLECT: The following section provides users of cocoacasino, exclusively via cocoa-aussy.com, with a comprehensive, legally compliant contact interface and explanatory information, incorporating all relevant licensing and regulatory conditions for the AU market.

How to Contact cocoacasino via cocoa-aussy.com (User Process & Legal Safeguards)

• Contact Form Use: Customers may send inquiries using the provided electronic contact form. Users are required to supply their name, a valid email address or suitable messenger handle, and a concise description of their request.
  • All submissions are protected by AU and Curacao privacy laws, ensuring the secure handling of your personal information.
  • By submitting an inquiry, you consent to data processing solely for the purpose of customer support, in strict accordance with the privacy policy of cocoa-aussy.com.
• Response Timelines: It is the commitment of cocoacasino - as provided on cocoa-aussy.com - to reply to all contact requests within one business day. For time-sensitive matters, users are encouraged to utilize the live chat feature or, where available, direct call systems, although currently no contact phone is listed.
• Continuous Support: Customer service is available 24/7 through cocoa-aussy.com for all regulated activities and player protection issues. Queries include, but are not limited to: account verification, responsible gambling assistance, dispute initiation, and feedback.
• Impartial Dispute Handling: Dispute resolution requests submitted through the contact form will be handled in alignment with the latest Curacao eGaming and AU gambling codes, including escalation procedures to recognised alternative dispute resolution (ADR) entities where applicable.
• Data Security & Records: All contact records are securely maintained for a minimum of five years or as required by AU anti-money laundering laws, ensuring regulatory traceability and user privacy.

Legal Obligation: By providing contact through cocoa-aussy.com, cocoacasino affirms to users that:

• All player queries are addressed by an authorised support team, acting under the operational license 8048/JAZ (Curacao eGaming), valid until 2025. License validity is subject to regulatory clarification and may be reviewed upon user request.
• Please note: If you have not received a response within the stated timeframe, you are entitled to escalate your inquiry in accordance with cocoa-aussy.com's published complaints and dispute resolution policy.
• Only communications received through cocoa-aussy.com are recognised; any other channel may not be monitored or legally valid for dispute filings or notifications.

Contact Interface - Form and Procedures (System 1/LoT Optimized)

Key Legal Disclaimers and User Safeguards (System 2/LoT Enhanced)

1. Authorized Use and Brand Restriction: The contact facilities described and provided on this page refer exclusively to the use of cocoacasino as accessed via cocoa-aussy.com. Any reference to cocoacasino herein must not be construed as applying to any other platform or domain.
2. Licensing Status Notice: cocoacasino operates under the Curacao eGaming license (No. 8048/JAZ), valid until 2025. The validity and status of this license are currently subject to clarification with the Government of Curacao. In the event the license is determined inactive or invalid, affected AU users may have access to specific protective and dispute resolution rights under Australian law.
3. Data Handling and Confidentiality: All information submitted via the contact interface is handled with strict confidentiality pursuant to the Australian Privacy Act 1988 (Cth) and Curacao regulatory requirements. User data is processed solely for legitimate support and compliance purposes and is not disclosed to third parties except as required by law.
4. Responsible Gambling Commitment: Queries regarding responsible gambling, self-exclusion, or player protection should be promptly addressed by the support team. AU users can access independent responsible gambling resources as mandated by local consumer protection law.
5. Dispute Escalation Framework: Should any complaint not be satisfactorily resolved, users will be informed of relevant external dispute resolution and regulator contact mechanisms in accordance with both Curacao and AU legal frameworks.
6. Temporal Validity: All support, dispute, and data retention processes referenced herein are guaranteed as compliant and valid through 2025, with continuous policy updates to reflect any regulatory changes.

Regional Compliance Note (AU): This contact page and related processes are adapted for the Australian user base, applying AU-specific gambling requirements, privacy safeguards, and user protection standards. All communications are in English and restricted exclusively to users interacting with cocoacasino via cocoa-aussy.com. No direct Australian gaming license is claimed; users are notified that the remote gaming license status is under review and may impact future service conditions.