Responsible Gaming

Responsible gaming means placing enjoyment and self-control at the centre of your gambling activities. While games of chance are a popular form of entertainment, cocoacasino (operating exclusively via cocoa-aussy.com) is fully committed to ensuring that every player has access to information and tools that support a healthy gaming relationship. If you ever feel your play is no longer fully under your control, our dedicated support team is always available to help, in accordance with both AU regulations and leading global standards.

Risk Awareness

OBSERVE: Provide users with clear, factual information regarding risks and symptoms of problem gambling as required by AU guidelines. EXPAND: Incorporate self-assessment practices for early detection and compliance with preventative standards. REFLECT: Structure education and self-evaluation to strengthen player protection.

Signs of Risky Behaviour

• Frequent Betting: Increasing bets or making deposits more often than planned.
• Preoccupation: Regularly thinking about gambling outside of playing sessions.
• Chasing Losses: Trying to recover lost funds by continuing to gamble.
• Neglecting Responsibilities: Missing work, school, or important family obligations due to gambling.
• Borrowing or Selling for Gambling: Using borrowed money or selling personal belongings to fund play.
• Irritability or Mood Changes: Becoming upset or anxious when unable to play.

Self-Assessment Test

1. Do you spend more time and money on gambling than you intend?
2. Do you feel restless or irritable when trying to stop or reduce playing?
3. Have you lied to friends or family about your gambling habits?
4. Do you gamble to escape stress or emotional discomfort?
5. Have you unsuccessfully tried to limit or control your gambling?

If you answer "yes" to one or more of these statements, consider seeking assistance or using our responsible gaming tools. For additional guidance, contact our dedicated team via cocoa-aussy.com.

Limits & Tools

OBSERVE: AU law and industry guidelines require that operators empower players to set financial and session limits. EXPAND: Make processes explicit, covering daily/weekly/monthly options, session timers, and time-outs. REFLECT: Ensure every player can self-manage with ease and transparency.

Setting Deposit Limits

1. Log in to your account on cocoa-aussy.com and visit the Responsible Gaming section in your personal area.
2. Select Set Deposit Limit and choose the desired period (daily, weekly, or monthly).
3. Enter your chosen limit in AUD (whole dollar amounts only).
4. Confirm your selection-limits are active immediately and cannot be increased until the set period expires, per regulatory rules.

Session Time Limits and Time-Out

• Session Timers: Under Responsible Gaming, set a maximum playing time per session. A warning will appear when you approach your limit, supporting recommended AU safe-gambling obligations.
• Time-Out Function: To take a temporary break, select Time-Out (available under Self-Control Tools). Choose your pause length: 24, 48, or 72 hours. During this period, access to your account and casino features is blocked.

Legal Note: All limit tools are provided and enforced in accordance with cocoacasino's Curacao license and AU compliance standards. Limits are exclusively applied to and managed through cocoa-aussy.com for AU users.

Self-Exclusion

OBSERVE: Legally mandated to offer robust self-exclusion features as per AU requirements. EXPAND: Outline both temporary and permanent options, confirmation steps, and support procedures. REFLECT: Present all consequences, rights, and financial safeguards to ensure user protection.

Self-Exclusion Procedures

1. Log in to your cocoacasino account at cocoa-aussy.com and navigate to Responsible Gaming > Self-Exclusion.
2. Select your exclusion period: minimum 6 months up to a lifetime ban. Choose based on your individual needs and circumstances.
3. Confirm your selection via a mandatory verification step (such as two-factor authentication or email confirmation).
4. If you need support during this process, email our Responsible Gaming team for confidential assistance (contact below).

• Consequences: Upon self-exclusion, your account will be fully disabled. You cannot log in, play, deposit, or withdraw during the exclusion period.
• Funds: Any remaining account balance may be returned upon written request, subject to verification and regulatory obligations. Refunds are handled within AU legal frameworks and company policy.
• Irreversibility: Newly requested exclusion periods cannot be reduced for regulatory integrity. Lifetime bans are permanent. For reactivation after a fixed term, written application and risk review are mandatory.

Regional Compliance Note: cocoacasino via cocoa-aussy.com guarantees all AU legal protections relating to self-exclusion are fully observed. All self-exclusion actions must be initiated via cocoa-aussy.com.

Support Resources

OBSERVE: Australian and global best practice require visible, accessible referral to external support agencies. EXPAND: Present national/international resources with clear descriptions and up-to-date contact details. REFLECT: Empower users to seek help independently or with family support.

• Gambling Help Online (Australia): Confidential 24/7 counselling and support for problem gamblers.
  • Website: gamblinghelponline.org.au
  • Phone: 1800 858 858
• GamCare (UK, International): Free advice, support, and live chat for anyone affected by gambling harm.
  • Website: gamcare.org.uk
  • Phone: +44 808 8020 133
• Gamblers Anonymous (Global): Peer support meetings and resources for people seeking to stop gambling.
  • Website: gamblersanonymous.org
• National Gambling Helpline (UK): Open to Australians seeking information or urgent assistance for gambling challenges.
  • Phone: +44 808 8020 133
• European Gambling Therapy (International): Counselling, forums, and self-assessment tools.
  • Website: gamblingtherapy.org

All external services operate independently of cocoacasino and cocoa-aussy.com, remaining entirely confidential and free of charge.

Help for Family

OBSERVE: AU regulations identify the need for operator-supported information for affected relatives. EXPAND: Provide practical guidance, peer group contacts, and referral pathways. REFLECT: Equip family/friends to intervene supportively without stigma or legal risk.

Talking to Someone at Risk

• Approach the conversation with empathy, without blame or confrontation.
• Express concern based on specific behaviours and offer support in seeking help.
• Suggest professional assistance or use of cocoacasino's self-exclusion tools on cocoa-aussy.com.
• Listen actively and avoid making ultimatums.

Family Support Groups & Next Steps

• Gam-Anon (forums and online meetings for affected family and friends)
• Gambling Help Online-Family Support (AU chat, community groups)
• Professional counselling: Consider seeking the guidance of a licensed psychotherapist or addiction specialist.
• Emergency support lines: Gambling Help Online AU (1800 858 858) for crisis intervention.

The initial step is open dialogue; ongoing support and seeking expert assistance are encouraged for the well-being of all involved.

Operator's Commitment

OBSERVE: AU regulatory standards require visible operator diligence and proactive intervention. EXPAND: Detail internal monitoring, risk detection, and escalation mechanisms, highlighting player rights and legal boundaries. REFLECT: Build trust through transparency and adherence to legal and industry protocols.

• Risk Monitoring: cocoacasino systematically analyses gaming sessions for high-risk patterns such as extended play, abnormal deposit increases, or rapid bet escalation, using systems aligned with both Curacao license and AU requirements.
• Proactive Interventions: When harmful behaviours are detected, warning notifications may be triggered through email or within your cocoa-aussy.com account, reminding you of self-control options.
• Support Contact Triggers: If repeated high-risk behaviour is observed (e.g., multiple failed deposit limits, frequent self-exclusions), our support team may initiate contact to offer independent advice and signpost help resources.
• Data Integrity & Privacy: All data is handled in accordance with international privacy obligations and AU standards. No intervention will violate user confidentiality.
• Escalation Procedures: Players remain entitled to initiate self-exclusion or limits at any time; operator-initiated suspensions are subject to strict regulatory controls and user appeal rights.

All measures are monitored, reviewed, and updated to reflect ongoing improvements, with ultimate player well-being as our goal.

Updates

OBSERVE: Operators must keep users informed of material policy changes. EXPAND: Use all available means for legal sufficiency. REFLECT: Clearly disclose update processes and date.

• Email Notification: Material changes to responsible gaming policies or tools will be communicated to registered users of cocoa-aussy.com by email in compliance with AU law.
• Website Banner: Updates will also be advertised via banner or notice in your account area.
• Last Update: This responsible gaming page was last updated on 24 January 2025.

Contact & Feedback

OBSERVE: AU responsible gaming standards require dedicated communication channels. EXPAND: Ensure confidentiality, rapid responsiveness, and alternative feedback mechanisms. REFLECT: Provide all contact points, support access, and self-control request options in one place, per compliance guidance.

• Responsible Gaming E-mail:
  • For private, legally privileged communication regarding self-exclusion, limit changes, and problem gambling concerns, please use:
  • [email protected]
• Contact Form: Accessible via cocoa-aussy.com support page. Complete the form for tailored feedback, requests, or confidential support-an authorized cocoacasino representative will respond.
• Brand Limitation: All communications and responsible gaming procedures are valid exclusively via cocoa-aussy.com for AU players. Use of cocoacasino branding is limited to this context.

Legal Disclaimers: Gambling is not a suitable financial solution and should only be undertaken for entertainment purposes. Eligibility in Australia may be subject to age, residency, and legal restrictions. All responsible gaming policies are implemented under the Curacao eGaming license and in accordance with prevailing AU law and regulatory standards effective to at least 2025. Information provided herein is legally binding to cocoacasino only as accessed via cocoa-aussy.com. For clarifications on licensing or further protective measures, users may request legal documentation via our official contacts.