Terms & Conditions

These Terms govern your relationship with the operator of cocoacasino as provided via cocoa-aussy.com and set forth the legal framework for your participation in online gaming services. Effective as of 1 June 2025.

Definitions

Operator: The entity responsible for providing and managing the cocoacasino gaming platform accessible exclusively through cocoa-aussy.com, currently operating under a claimed Curacao eGaming license (number 8048/JAZ, validity extended through 2025, with status as "disputed, needs clarification").
User: Any individual accessing or using the services of cocoacasino on cocoa-aussy.com in Australia.
Player: A User who has registered an account in accordance with these Terms and participates in gaming activities on the platform.
Account: The personal, verified user profile established to access and utilize gambling services.
Bet: Any monetary stake placed on games of chance or wagers facilitated by cocoacasino.
Bonus: Promotional funds, credits, or benefits provided by the Operator subject to specific terms and wagering requirements.
Wager: The act of placing a bet, including the process of meeting any bonus wagering requirements.
Promotion: Any offer or special program made available to players, which may include bonuses, free spins, cashbacks, or tournaments.
Agreement: These Terms together with referenced policies and legal notices, forming a binding contract between User and Operator.

Account Registration

Eligibility & Age Verification

Minimum Legal Age: Only individuals aged 18 years and above and residing in Australia may register for an account with cocoacasino through cocoa-aussy.com. Proof of age and identity may be requested at any time.
Jurisdiction Restrictions: Access is limited to persons not prohibited by laws applicable in their jurisdiction. The Operator relies on User representation and may verify compliance at any time.

Registration Process

Account Creation: Users must provide a verifiable email address and select a secure password. The registration requires the submission of accurate personal details, including name, date of birth, and contact information.
Email Verification: Upon registering, Users must complete email verification. Failure to do so may result in suspension or deletion of the account.
KYC Procedures: To comply with AU anti-money laundering (AML) and responsible gambling requirements, Users may be required to provide valid identification documents (e.g., driver's license, passport) and proof of address. The Operator reserves the right to request additional documentation at its discretion.

User Obligations

Accuracy of Information: Users are obligated to ensure that all information provided during registration is accurate, current, and complete. Falsification will result in suspension or termination of the account.
Password Security: Users must keep account credentials confidential and are responsible for all activities conducted under their account. The Operator is not liable for unauthorized access resulting from user negligence.
Single Account Policy: Each User may register and hold only one account on cocoa-aussy.com. Duplicate accounts are strictly prohibited.

Regional Compliance Note: Under AU laws, all registrants must undergo age and identity verification, with enhanced scrutiny for anti-fraud and AML regulatory compliance. Timeframes for document verification may extend to 2025.

Betting & Gameplay Rules

Bet Placement Conditions

Minimum and Maximum Bets: Specific limits may apply to each game or table as detailed on the platform. Bets below the minimum or above the maximum are not accepted.
Types of Wagers: Includes slots, table games, and live dealer offerings in line with AU standards. Any restrictions or special rules are disclosed per individual game.

Modification & Cancellation of Bets

Irrevocability: Once confirmed, bets cannot be modified or cancelled, except where technical malfunctions occur, in which case the Operator may annul or refund the affected wagers.
System Failures: In case of system errors or interruptions, affected bets may be declared void, and stakes refunded at the Operator's discretion, in accordance with AU consumer law.

Player Conduct

Live Casino & Chat Etiquette: Users must strictly refrain from offensive language, discriminatory statements, threats, or harassment in any chat or live dealing environment. Violations will lead to suspension or permanent exclusion.
Cheating and Collusion: Any form of fraudulent activity-including use of prohibited software, collusion with other players, or manipulation of results-is strictly forbidden and constitutes grounds for immediate account termination and potential legal action.

Regional Compliance Note: The Operator reserves the right to monitor and record player actions to meet AU legal and responsible gambling obligations.

Bonus Terms

Activation & Wagering Requirements

Eligibility: Bonuses on cocoa-aussy.com are available only to registered, verified Users in Australia. No bonuses may be granted or used by Users under 18 or outside legal jurisdiction.
Activation Process: Bonuses must be activated through the specified opt-in process as displayed on the site or within promotional emails. Automated or unlawful participation is prohibited.
Wagering Conditions: Each bonus is subject to mandatory wagering requirements (e.g., 30x bonus amount) within a specified timeframe, no later than 2025, as detailed in the individual promotion's terms. Unmet wagering requirements result in forfeiture of any bonus and associated winnings.

Prohibited Activities

Game Restrictions: Certain games may be excluded from bonus wagering. A full list is provided within each promotion's rules or on the cocoa-aussy.com bonus terms page.
Betting Patterns: Use of strategies designed to circumvent wagering or risk restrictions (e.g., minimal-risk, low-contribution wagering) is strictly prohibited.
Combining Promotions: Bonuses cannot be combined unless expressly permitted. Attempting to abuse or stack multiple promos will result in voiding of all affected bonuses and possible account suspension.

Protective Clause: The Operator may amend, suspend, or withdraw any bonus or promotional offer, ensuring fair play and regulatory symmetry under AU law at all times. All bonus and promotional activity is subject to audit and compliance checks extending through 2025.

Payments & Withdrawals

Deposit Methods

Accepted Payment Options: Deposits on cocoa-aussy.com may be made by bank cards, e-wallets, and cryptocurrencies (subject to platform availability and AU regulation). All payment instruments must be registered to the User's verified identity.
Minimum/Maximum Deposits: Transaction limits are specified on the payment page and may be periodically updated to reflect operator and AU law thresholds.

Withdrawal Procedures

Verification Requirement: Withdrawals are processed only after completion of identity and source-of-funds verification in compliance with AML/CTF legislation in AU. The Operator may suspend payouts pending verification.
Processing Times: Standard withdrawal processing times are 1-5 business days, with occasional extensions due to additional checks, holidays, or regulatory delays. All efforts are made to resolve payouts promptly, ideally within 2025 timelines.
Limits and Fees: Withdrawal and deposit limits, including any processing fees, are detailed per payment method. The Operator does not charge withdrawal fees unless otherwise stated; however, third-party providers may impose their own charges.

Refunds & Cancellations

Refund Policy: Refunds of deposits or wagers are processed solely at the Operator's discretion in circumstances of error, law violation, or technical malfunction. Bonuses may be rescinded or adjusted as necessary to comply with AU law and prevent fraud.
Anti-fraud Protections: Suspicious or irregular activity (e.g., rapid deposit/withdrawal cycles, chargeback attempts) may lead to suspension of transactions and in-depth investigation, consistent with reporting duties under AU financial regulation.

Regional Compliance Note: All financial operations comply with AU regulatory standards, and the Operator cooperates with AU financial intelligence authorities through 2025.

Limitation of Liability

Operator Obligations: The Operator ensures that all games offered through cocoa-aussy.com are fair, random, and accurately reflect game outcomes as determined by certified software. The Operator adheres to international remote gaming standards and AU law.
Exclusions: The Operator is not liable for technical failures, power outages, network interruptions, or third-party software issues leading to loss or interruption of game services. Liability does not extend to events arising from circumstances reasonably outside the Operator's control.
Maximum Compensation: The Operator's total liability to any User or Player, for any claim or series of related claims, whether in contract, tort, or otherwise, shall not exceed the amount of the bet or wager in question actually placed and accepted by the Operator.
User Responsibility: Users are responsible for ensuring their own device compatibility, connectivity, and compliance with local laws when accessing the service.

Legal Disclaimer: Nothing in these Terms limits rights and remedies provided to consumers under mandatory provisions of AU law, including, but not limited to, those set out in the Competition and Consumer Act 2010 (Cth).

Intellectual Property Rights

Ownership: All content, software, graphics, text, and trademarks appearing on cocoa-aussy.com in connection with cocoacasino are the exclusive property of the Operator and its licensors. Rights are reserved under AU and international copyright law through 2025.
Restrictions: Users are prohibited from copying, reproducing, modifying, distributing, transmitting, publicly displaying, creating derivative works, or commercially exploiting any part of the website, games, or software without the prior, written consent of the Operator.
Third-Party Content: Licensed materials supplied by software vendors are used by permission and may be subject to additional terms specified by third parties.

Protective Clause: Unauthorised use of any intellectual property belonging to the Operator or third parties will result in immediate termination of access rights and potential legal action.

Privacy & Data Protection

Privacy Policy Reference: All collection, use, storage, and processing of User data by the Operator is governed by the privacy policy accessible on cocoa-aussy.com, which forms an integral part of these Terms.
Compliance: The Operator processes all personal and transactional data in accordance with the Australian Privacy Act 1988 (Cth) and other applicable Australian privacy laws through at least 2025.
Data Security: Reasonable and appropriate technical and organizational measures are employed to protect User data against unauthorized access, disclosure, or misuse.

User Rights: Users may access, correct, or request deletion of their personal data as set out in the Operator's privacy policy. Contact details for data protection inquiries appear below.

Changes to Terms

Notice of Amendments: The Operator reserves the right to modify, revise, or update these Terms at any time. All changes become effective upon posting on cocoa-aussy.com and/or by direct communication via email or prominent on-site banner.
User Acceptance: Continued use of the Services after changes are made constitutes acceptance of the revised Terms. Users who do not agree to the updated Terms must discontinue use of the site and may request account closure under the procedures set out below.

Compliance Update: Legislative changes and guidance from AU regulators may necessitate urgent amendments. The Operator will maintain archival access to prior versions of the Terms for user reference through 2025.

Termination & Suspension

Operator Rights: The Operator may terminate or suspend a User's account for breach of these Terms, suspected fraud, regulatory violation, or upon lawful request of Australian enforcement authorities, with or without notice.
User-Initiated Closure: Users may request voluntary account closure at any time by contacting customer support. Pending bets and bonus balances will be addressed according to applicable rules.
Refund of Funds: Subject to completion of outstanding KYC and AML checks, all unutilized real-money balances will be returned to the User via the deposit method, except where prevented by law or regulatory investigation.
Notification Procedure: Notice of termination or suspension and any associated reasons will be provided in writing to the registered email address of the User.

Regional Safeguards: Extended support is provided for reactivation or retrieval of funds in cases of dispute, subject to AU regulatory guidance through 2025.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by and construed in accordance with the laws of Australia, except where otherwise specified by the Operator's gaming license (claimed Curacao eGaming, status as of 2025: under review, needs clarification).
Jurisdiction: Any dispute relating to these Terms, your use of cocoa-aussy.com, or participation in cocoacasino services shall be resolved by competent courts of Australia, with alternative resolution by binding arbitration where agreed in writing.
Dispute Resolution: Users are encouraged to first contact customer support to resolve issues amicably. Unresolved complaints may be escalated to an independent alternative dispute resolution (ADR) body, or regulator, if available under AU law.

Compliance Clause: Nothing restricts User rights under mandatory consumer protection law in Australia or under the laws of the Operator's licensing jurisdiction as far as valid and enforceable through 2025.

Contact Information

Customer Support: For all inquiries, Users may contact the Operator via the official website contact page: https://cocoa-aussy.com. Email and telephone contacts will be made available via the website due to current contact data limitations.
Legal Communications: Any legal notices, data protection queries, or complaints should be submitted through the official site, addressed to the Operator's nominated representative, Sophie Foster.
Mailing Address: Legal and mailing addresses for the Operator are "not specified" at this time and will be disclosed upon written request or as required under AU law and regulator guidance through 2025.

Protective Notice: For urgent matters or to escalate a dispute, users should utilize available web forms or request written contact details by electronic notice through the site; additional verifiable contact channels may be introduced in full compliance with AU online gambling regulation by 2025.